Title: Field Engineer
Location: Elmhurst, NY - Onsite
Duration: 12 Months Contract
Job Description:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
'-Provides service and customer support during field visits or dispatches.
-Diagnoses errors or technical problems and determines proper solutions.
-Produces timely and detailed service reports.
-Documents processes.
-Collects and analyzes performance data to provide technical assistance.
-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder
